About the role

Alajo Technologies Limited is hiring a Field Operations Manager to lead grassroots expansion, community entry, field team coordination, verification oversight, and market activation.

This person will identify and map new communities for Alajo’s expansion, conduct on-ground research and feasibility studies, build relationships with local stakeholders, supervise field teams, improve field SOPs, and manage operational risks around trust, verification, cash handling, fraud and agent performance.

Key responsibilities:

Identify and map new communities for Alajo expansion.
Conduct field research to understand local dynamics, agent potential, customer behaviour and service demand.
Build relationships with community leaders, religious leaders, landlords’ associations and local government stakeholders.
Represent Alajo in community forums and secure local support for expansion.
Monitor agent supervisors and coordinate Field Operations Officers and Verification Officers.
Manage scheduling, reporting, escalations and performance reviews for the field team.
Oversee customer and agent address verification, spot checks and field audits.
Design and improve SOPs for verification, documentation and escalation.
Coordinate local activations, roadshows, savings campaigns and agent-led outreach.
Collect customer feedback, identify operational gaps and report insights to product, support and leadership.
Identify and resolve field risks related to cash handling, agent trust, fraud and protocol compliance.

Requirements:

Minimum of 5 years’ experience in grassroots operations, agent networks, microfinance, FMCG field work or community engagement.
Must have worked in a reputable company.
Strong experience leading field teams in low-income or underbanked environments.
Strong problem-solving, people management and interpersonal communication skills.
Familiarity with Lagos and regional sociocultural dynamics.
Comfortable working in fast-paced, unstructured field environments.
Bachelor’s degree in Business, Development Studies or a related field.

What you will bring

At least 5 years’ relevant experience in grassroots operations, agent networks, microfinance, FMCG field work or community engagement.
Experience leading field teams in low-income or underbanked environments.
Familiarity with Lagos and regional sociocultural dynamics.
Bachelor’s degree in Business, Development Studies or a related field.
Evidence of working in a structured or reputable company environment.

Helpful, not essential

Experience with agent networks or community-based financial services.
Experience designing field SOPs, audit routines or verification processes.
Experience managing activations, roadshows or savings/customer acquisition campaigns.
Exposure to cash-handling risk, fraud prevention or agent trust controls.

What happens next

Submit your application

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Complete the screening

Have a structured 20-minute conversation tailored to this role.

Human review

Alajo Technologies Limited's hiring team reviews your evidence, not just an automated score.

Meet the team

Shortlisted candidates move into the company's human interview process.

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