Customer Service Officer

Job Description: Job Type: Full Time Location: Ilorin, Kwara Industry: Real Estate Job Function: Customer Service / Client Relations Experience: 2-4 years

Job Summary 1159 Realty Nigeria Limited is looking to hire a Customer Service Officer to join our Customer Success Team in Ilorin.

The successful candidate will be responsible for managing client communication, documentation, payment follow-ups, customer enquiries and post-sales support. The ideal candidate must be highly organised, proactive, detail-oriented and able to build strong relationships with clients while working effectively with internal teams.

This role requires someone who takes ownership of client issues and follows through until they are properly resolved.

Responsibilities Manage and respond to client enquiries received through email, WhatsApp, phone and other approved channels.

Review client documentation to ensure completeness, accuracy and compliance with company requirements.

Follow up with clients on outstanding documentation and transaction requirements.

Coordinate the signing, delivery and proper filing of client documents.

Upload relevant client documents to the company's client web application.

Maintain accurate and secure client records.

Send monthly payment reminders to clients and follow up on outstanding payments.

Liaise with the Accounting Team regarding payment confirmations and payment-related enquiries.

Handle client enquiries relating to legal and transaction documentation and escalate complex matters to the Legal Team when necessary.

Manage customer feedback and ensure complaints and concerns are properly documented and followed up to resolution.

Maintain regular communication with clients throughout their property ownership journey.

Coordinate client birthday messages and other approved client relationship initiatives.

Work closely with Sales, Accounting, Legal, Operations and other relevant departments to resolve client issues.

Maintain and organise client-related materials, property flyers and other relevant documents on designated company drives.

Support email marketing and other client communication initiatives in collaboration with the Media Team.

Prepare and submit weekly Customer Success reports.

Track pending client requests, documentation, payments and unresolved issues.

Identify recurring customer concerns and recommend ways to improve the customer experience.

Requirements Bachelor's degree or HND in Business Administration, Estate Management, Mass Communication, Marketing, Customer Relations or a related field.

Minimum of 2 years' experience in Customer Service, Customer Success, Client Relations, Account Management, Sales Support, Real Estate or a related role.

Excellent verbal and written communication skills.

Strong follow-up and relationship management skills.

Excellent attention to detail and organisational ability.

Ability to manage multiple clients and tasks effectively.

Good documentation and record-keeping skills.

Proficiency in Microsoft Office or Google Workspace.

Experience using CRM systems or customer management platforms is an advantage.

Ability to handle difficult customers and sensitive situations professionally.

Strong problem-solving skills.

Ability to work effectively across multiple departments.

Must be comfortable working with digital tools and web-based applications.

Preferred Candidate The ideal candidate is someone who:

Takes ownership rather than waiting to be reminded.

Is proactive with client follow-ups.

Can manage several clients without losing track of details.

Communicates professionally and confidently.

Has strong emotional intelligence.

Can handle pressure and difficult conversations calmly.

Understands the importance of documentation and accurate records.

Is comfortable working in a fast-paced, growing organisation.

Has an interest in real estate and client relationship management.

Real estate experience is an advantage, but candidates from banking, financial services, hospitality, telecommunications, insurance and other client-facing industries are welcome to apply.

Benefits Career growth and development opportunities.

Opportunity to work within a growing real estate company.

Professional and collaborative work environment.

Exposure to client relationship management, real estate operations and cross-functional teams.